Privacy Policy
1. What is covered by this privacy policy and do other policies apply to you?
This privacy policy applies to situations where we, Tainoink, access, collect, store, process, use, disclose, or transfer your personal information in both paper and electronic form. It also covers situations where approved partners use your personal information on our behalf.
In some cases, other policies may apply to you. For example, if you use certain products or services, you will be notified of these policies while using them. These policies will supersede this privacy policy unless they expressly refer to it.
This privacy policy does not cover products or services you might use that are provided by other companies acting on their own account.
2. Who collects and uses your personal information?
We, Tainoink, act as the "data controller," meaning we determine "why" and "how" your personal information is collected and used.
To deliver our services, we may share your personal information with approved partners who act as our "data processors." These partners are required to implement appropriate security measures and maintain strict confidentiality about your data.
Please note that certain approved partners, such as our franchisees, licensees, or social media platforms, may also determine how your personal information is used. They have their own privacy policies, so any information you share with them will be governed by their rules, not ours.
3. Why do we collect your personal information?
We collect, hold, use, and disclose your personal information for the following purposes, in compliance with relevant privacy laws:
To provide you with the services you've requested. We use your personal information to manage our relationship with you and perform our obligations under the contract when you book, purchase, or request services from us (such as consultations or appointments).
To provide you with personalized customer service. Whether you interact with us in person, via phone, email, or social media, we aim to provide you with relevant and tailored customer service. We may store and process your personal information to identify you and offer assistance based on your previous interactions with us.
To send you relevant updates and marketing content. With your prior consent where required, we may send you updates about our services, special offers, upcoming events, and other promotional material. We aim to tailor communications to your interests and preferences.
To ensure the safety and security of our business. We use personal information for fraud prevention and to ensure the security of our operations, both online and in-person, particularly in relation to payment transactions.
To comply with legal obligations. We may need to use and store your personal information to meet legal and regulatory requirements, including tax and accounting obligations.
To improve our services. We may analyze personal information to assess customer satisfaction, enhance our services, and improve the overall customer experience at Tainoink.
4. What type of personal information do we collect?
When you interact with us, you may provide us with the following types of personal information:
Transaction and commercial information (e.g., payment details, services requested, appointment history).
Personal information and preferences (e.g., name, contact details, age, medical history relevant to your services, and any special requirements).
User-generated content (e.g., any images or content you have shared with us for our marketing or promotional purposes).
Technical and electronic information (e.g., information about your use of our website, cookies, IP address, and your device).
5. When do we collect your personal information?
We collect your personal information when:
You book an appointment or request a consultation.
You provide feedback or contact us via social media, our website, or customer service.
You participate in promotional events or share your experience with us.
You interact with us during your visits.
You subscribe to our newsletter or promotions.
6. How do we collect your personal information?
We collect your personal information in various ways, including:
Direct interactions with our staff (in-person, over the phone, or online).
Through our website and online platforms (when you register, complete forms, or interact with our content).
From third-party sources (such as social media platforms or marketing partners, with your prior consent).
7. How do we protect your personal information?
We are committed to protecting your personal information. We use encrypted connections (SSL and HTTPS) to secure the transmission of personal information between your device and our servers. Your data is stored securely, and we regularly review our security protocols to ensure your information is safe.
In the event of a data breach, we have procedures in place to mitigate its effects and notify you promptly as required by law.
However, no online service can guarantee complete security. We recommend that you ensure your devices and accounts are secure (e.g., by using updated antivirus software and firewalls) to protect your personal information.
8. Do we sell your personal information?
We do not sell your personal information. However, we may allow select third parties (e.g., advertising partners) to collect data using cookies or similar technologies for marketing purposes. These third parties may use the data to deliver personalized ads or content related to our services.
9. With whom do we share your personal information?
We may share your personal information with third parties, such as:
Payment processors, booking platforms, or external partners who assist in delivering our services.
Advertising and marketing partners (with your consent, where required by law).
Legal or regulatory authorities when required to comply with laws or protect our business.
If you'd like more details about the third parties we work with, please contact us at hi@tainoink.ch.
10. Your Rights Regarding Personal Information
You may have certain rights concerning your personal information, depending on the applicable laws in your jurisdiction. These rights may include:
The right to access and correct your personal data.
The right to request deletion of your data.
The right to withdraw your consent for marketing communications.
The right to object to certain uses of your data.
To exercise any of these rights, or if you have any questions or concerns, please contact us at hi@tainoink.ch.
11. Do we use cookies or other online advertising technologies?
We use cookies, tags, and pixels to personalize content, analyze traffic, and improve your experience on our website. These technologies help us deliver relevant ads and enhance user interaction. You can manage your cookie preferences through your browser settings.
12. How to Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us at:
Tainoink
Email: hi@tainoink.ch
Phone: +41 76 437 40 31
Address: Bahnhofstrasse 5, 4663 Aarburg, Switzerland